Being an Empathetic Manager: How to Build Trust and Communication with Your Team

Managers who practice empathy and understand their employees’ needs, emotions, and goals are more likely to build trust and communication with their teams. An empathetic manager is someone who takes the time to get to know his or her team members as individuals, understands their feelings and perspectives, and works hard to create an environment in which everyone feels heard, respected, and valued.


Here are 8 ways that being an empathetic manager can help you build trust and communication with your team:

1. Show Compassion:

Being compassionate means caring about your employees on a personal level. This can be demonstrated through kind words of encouragement or expressing sympathy when there are difficult times. Showing compassion will make your employees feel appreciated and build a stronger bond.

2. Listen Actively:

Listen to your employees’ ideas and thoughts seriously and with respect, no matter how insignificant they may seem. Also, be sure to ask the right questions at the right times—this can help you understand where an employee is coming from and what their needs are. Listening actively will show that you value their opinions, which in turn builds trust.


3. Offer Support:

Providing support means offering assistance when it’s needed most. Whether it’s providing additional resources or simply being there to listen, showing support is a great way to build connections with your team members and demonstrate that you care about them as individuals.


4. Give Positive Feedback:

Positive reinforcement is a great way to motivate employees and build their confidence. If you notice an employee making improvements in their work, be sure to let them know! Acknowledging small achievements can have a big impact on morale.

5. Show Respect:

Respect is an essential part of any relationship, especially in the workplace. Make sure to treat your team members with respect at all times, regardless of their position or level of experience. This will make them feel valued and encourage them to give input and be more engaged in the workplace.


6. Be Flexible:

There will be times when an employee may need extra time off or needs to work flexible hours due to personal commitments—being flexible allows you to accommodate these requests while still getting the job done. It shows that you are understanding and willing to go above and beyond for your employees’ well-being.


7. Communicate Clearly:

Clear communication is key when it comes to managing a team effectively. Make sure that everyone on the team understands expectations, deadlines, and goals. This will help keep everyone organized and on the same page, which in turn can lead to better collaboration.


8. Acknowledge Mistakes:

No one is perfect—so don’t be too hard on your employees if they make mistakes. Instead of getting angry or punishing them for their errors, acknowledge the mistake and offer advice on how to improve in the future. This will show that you are willing to forgive mistakes as long as there is an effort to learn from them.


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